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Buyer’s Protection Insurance

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What isn't covered?

Price Protection does not cover a lower price:

  • due to price matching,
  • that is conditional on cash payment,
  • offered as part of a special deal involving other items or benefits,
  • that is wholesale, direct from importers, duty free, for commercial quantities or trade buyers,
  • due to corporate discounts, non-public or club membership discounts, or group buy offers,
  • due to inclusion of cash back offers (whether cash, vouchers, credit or otherwise),
  • due to pricing error or mispriced item,
  • where the item is not in stock and immediately available (e.g. no backorders or rain checks),
  • on marketplace, daily deal or auction websites, except a 'buy it now' price of an Australian retailer's online store within one of these websites,
  • at any other Australian retailer's 'closing down', 'going out of business', or similar sale.

Price Protection does not cover the following items:

  • jewellery, precious metals and precious stones
  • cash or its equivalent (including gift vouchers, traveller's cheques, tickets, postal orders and other negotiable instruments)
  • perishable items including foodstuffs, groceries, beverages (both alcoholic and non-alcoholic) and other consumables
  • animals and living plants
  • used and second-hand items
  • special-order, tailor-made or one-of-a-kind items
  • items offered during a 'closing down', 'going out of business' or similar sale
  • items sold as floor display discounts, imperfect, seconds or damaged items
  • items returned for a refund
  • items purchased outside Australia.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

A retailer holding an Australian business number (ABN) and carrying on a business or enterprise from:

  • retail premises located in Australia; or
  • an Australian website capable of delivering to residential premises in Australia.

A retailer holding an Australian business number (ABN) and carrying on a business or enterprise from:

  • retail premises located in Australia; or
  • an Australian website capable of delivering to residential premises in Australia.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.


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Download the full GO Mastercard Buyer’s Protection PDS