Discover the security of Buyer’s Protection Insurance

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What isn't covered?

Merchandise Protection doesn't cover:

  • items bought for less than $10
  • the disappearance of any items in circumstances that you can’t explain to our reasonable satisfaction
  • items purchased outside of Australia
  • loss, theft or damage due to:
    • atmospheric or weather conditions, including the action of light
    • normal wear and tear
    • an inherent product defect in the item
    • you or someone in your household committing an illegal act
    • the action of insects, vermin, fungus, rust or pets
    • electrical or mechanical breakdown
    • maintaining, cleaning, restoring, dyeing or repairing the item
    • using the item for business purposes
    • you or someone in your household physically abusing or not taking reasonable care of the item, or leaving it unattended in a public place, in an unlocked car, or with a person who deliberately damages it
  • the following items:
    • watches
    • jewellery, precious metals and precious stones
    • cash or its equivalent (including gift vouchers, traveller’s cheques, tickets, postal orders and other negotiable instruments)
    • perishable items including foodstuffs, groceries, beverages (both alcoholic and non-alcoholic) and other consumables
    • animals and living plants
    • used and second-hand items.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.

An individual article, object, piece, artefact or unit, or one that is part of a collection or set. It does not include services.


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Download the full GO Mastercard Buyer’s Protection PDS